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Anna G

1 reviews | Active since Nov 2020

12 Jul 2024, 14:04

Standard Bank ****

Funds from my account was deducted from my account, according to the bank it was Uber Eats. There are no logs of this on the Uber Eats App, I have contacted both businesses and Uber eats has assured me that there was no order from their end and the Standard Bank teams says that there’s nothing they can do, they’ll just replace the card

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Replies (4)
Standard Bank
Standard Bank's reply12 Jul 2024, 14:06
Official
Dear Anna, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply15 Jul 2024, 09:52
Official
Dear Anna, 

Our team would like to thank you for your patience while we look into your matter. 

We are so glad you have been assisted and we trust feedback will be provided by our ***** team. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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AG
Anna G's update27 Jul 2024, 06:36
Reviewer Update
You didn’t resolve my case and chose to close it without providing any findings. I’ve been getting automated messages that you’re investigating the matter. I have not even received the card that I was promised since you initially blocked the card that you deducted funds from.
Standard Bank
Standard Bank's reply27 Jul 2024, 08:30
Official
Dear Anna

We sincerely apologize for the delay.

We will follow up with our team and we will be in touch.

Thank you 

Kindest regards, 
Standard Bank Social Media Team 
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