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mbalivila M

1 reviews | Active since Nov 2016

17 Feb 2017, 12:30

Standard bank faulty cash deposit ATMs

<p>This is the seconf time I've experienced a huge inconvinience due to Standard banks cash deposit ATMS. </p> <p>This morning at 7:45am I had to do an urgent deposit for an emergency, before going to work. I deposited R900.00 at an ATM in Cresta mall. I then got a message on the screen saying "Your money has been retracted" Nothing came out, it didn't return nor did I get a receipt. I had to wait till 8:30am for the branch to open. The consultant told me I must for 24hrs? For what he just couldn't explain. Now someone is in a crisis because this was for an emergency. The branch manager promised me he would have this sorted out unfortunately we can't wait for 24hrs. It's almost 1pm and I still haven't received the cash in my account nor have I gotten any feedback on how far they are with reolving this. It's unacceptable and a huge inconvinience. This will see me switching banks since there's no regard for clients any pathetic customer service. My email address is **********

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Replies (1)
Standard Bank
Standard Bank's reply20 Feb 2017, 09:26
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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