NM
Nomkhitha M

1 reviews | Active since Apr 2018

20 Apr 2018, 17:12

Standard bank fault

Standard is easy to wipe to wipe its hands clean at the expense of their customers. An app default to buy airtime for cell c resulted in an accidental purchase of R150 dedycted from my account and now its not their problem . Im extremely disappointed . After being with the bank since i owned an account of my own i have veen treated as an unvalued customer.

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Replies (2)
Standard Bank
Standard Bank's reply20 Apr 2018, 17:15
Official

Thank you for posting your comments.

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Apr 2018, 13:52
Official

Dear Nomkhitha Minya

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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