GJ
Gideon J

1 reviews | Active since Aug 2015

07 Aug 2015, 12:08

STANDARD BANK FAULT

I went to Std Bank on Sat 01 Aug 2015 to do an EFT inside the bank, I bought a new bakkie & wanted to pay the settlement directly to Wesbank. The system didn't want to take the ref no, kept telling me the format is invalid. I asked for assistance, they took me to enquiries & said they will create the beneficiary on their side, they logged into my acc & added the beneficiary, they said I can go & transfer the money & gave me the beneficiary name which they used. I went back to the computer & transferred the money. \The beneficiary name wasn't the same as what was on the settlement letter that I gave to them"They created the beneficiary under Imperial"

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Replies (1)
Standard Bank
Standard Bank's reply12 Aug 2015, 16:14
Official
Hello GP Jacobs,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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