MF
Morne F
1 reviews | Active since Aug 2020
22 Nov 2021, 11:58
Standard Bank - Far bellow standard.
IF there was a 0 star i would have given them that. Logged a fault that my tap on my credit card is not working, my banker is completely ***********'s to resolve or to drive this matter is shocking,
This is now week 6 and still unresolved or no feedback given. If i do get feedback it will be "we looking into the matter"
This is not service, but sure as hell they will take their service monthly fee from your account.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
22 Nov 2021, 12:32Dear Morne F
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply22 Nov 2021, 12:32
Official
Dear Morne F
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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MF
Morne F's updateReviewer Update
22 Nov 2021, 12:54Cute!!!! I don't see or read any solution towards this matter.
After more then 6 weeks your only reply is that "you assure me that you are committed to provide best possible service and that my matter will be addressed with urgency"
I fee you have not read the complaint.
There is no urgency in a matter that is still outstanding for 6 weeks.
There is no "best service possible" if i need to beg for an update from my banker and still don't receive feedback.
And if this kind of service is your standards..... gosh! Then FNB and ABSA are lightyears IN front of you when it comes down to customer service
Apology not accepted
After more then 6 weeks your only reply is that "you assure me that you are committed to provide best possible service and that my matter will be addressed with urgency"
I fee you have not read the complaint.
There is no urgency in a matter that is still outstanding for 6 weeks.
There is no "best service possible" if i need to beg for an update from my banker and still don't receive feedback.
And if this kind of service is your standards..... gosh! Then FNB and ABSA are lightyears IN front of you when it comes down to customer service
Apology not accepted
MF
Morne F's update22 Nov 2021, 12:54
Reviewer Update
Cute!!!! I don't see or read any solution towards this matter.
After more then 6 weeks your only reply is that "you assure me that you are committed to provide best possible service and that my matter will be addressed with urgency"
I fee you have not read the complaint.
There is no urgency in a matter that is still outstanding for 6 weeks.
There is no "best service possible" if i need to beg for an update from my banker and still don't receive feedback.
And if this kind of service is your standards..... gosh! Then FNB and ABSA are lightyears IN front of you when it comes down to customer service
Apology not accepted
After more then 6 weeks your only reply is that "you assure me that you are committed to provide best possible service and that my matter will be addressed with urgency"
I fee you have not read the complaint.
There is no urgency in a matter that is still outstanding for 6 weeks.
There is no "best service possible" if i need to beg for an update from my banker and still don't receive feedback.
And if this kind of service is your standards..... gosh! Then FNB and ABSA are lightyears IN front of you when it comes down to customer service
Apology not accepted
MF
Morne F's updateReviewer Update
22 Nov 2021, 15:45Can I have some feedback please
MF
Morne F's update22 Nov 2021, 15:45
Reviewer Update
Can I have some feedback please
MF
Morne F's updateReviewer Update
23 Nov 2021, 07:46Wow after escalating, emailed 3 times yesterday - I still dont have any feedback.
How can a tap issue on a card take more then 6 weeks to resolve?
Prestige banking - what a joke.
How can a tap issue on a card take more then 6 weeks to resolve?
Prestige banking - what a joke.
MF
Morne F's update23 Nov 2021, 07:46
Reviewer Update
Wow after escalating, emailed 3 times yesterday - I still dont have any feedback.
How can a tap issue on a card take more then 6 weeks to resolve?
Prestige banking - what a joke.
How can a tap issue on a card take more then 6 weeks to resolve?
Prestige banking - what a joke.
MF
Morne F's updateReviewer Update
23 Nov 2021, 07:48And stop sending everyone this *** auto generated messages and get someone actually to action all these issues with your bad service
MF
Morne F's update23 Nov 2021, 07:48
Reviewer Update
And stop sending everyone this *** auto generated messages and get someone actually to action all these issues with your bad service
Standard Bank's replyOfficial
23 Nov 2021, 14:17Dear Morne F
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply23 Nov 2021, 14:17
Official
Dear Morne F
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's replyOfficial
30 Nov 2021, 14:26Dear Morne F
The complaint has now been resolved by the branch.
Thank you for making use of our services.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
The complaint has now been resolved by the branch.
Thank you for making use of our services.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply30 Nov 2021, 14:26
Official
Dear Morne F
The complaint has now been resolved by the branch.
Thank you for making use of our services.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
The complaint has now been resolved by the branch.
Thank you for making use of our services.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA