Standard Bank false impersonation

I am appaled at the level of service I've received from this Bank.

On or about the 28th of July, I received an email with a credit card statement stating that I owed the bank an amount of approximately R53 000.

I do not have an account with standard bank and certainly after this debacle I will never open one.

I immediately called the ***** division and spoke to: Zwonaka Munyai who did not sound helpful at all, whoever, after battling with her she then called me back.

She gave us the ***** division line: ***, stated she had 'flagged' it for ***** and blocked the card - now I also need to stress that by that time, the card was already maxed out, it took two days for it to be maxed out - why couldn't early ***** detection pick this up.

Spoke to Charmaine who asked for proof of Residence, an affidavit and my ID, they further asked to take these documents to the Branch where they took my fingerprints.

I comp**** with all that the mall of the south standard Bank asked for. They said I should wait until their investigation is over, which should, according to the consultant, take not more than 30 days.

The 30 days passed, there has been no communication whatsoever from the Bank.

I wake up today to a debit order from the very same Bank on my capitec account. Clearly someone is not doing their jobs here. This is clearly a ******** act, why wasn't there a police case opened when this happened? Why am I adversely being affected by something that I reported timeously.

I'm a victim of careless and a failure of the consultant who opened this account to apply their mind.

I will be seeking legal advise on how to proceed with this matter as clearly my attempts have fallen on deaf ears.