AB
Angharad B
1 reviews | Active since Sept 2010
26 Feb 2021, 15:46
Standard Bank False Charges
Standard Bank is currently *****ing from me. They are charging me R33 per month for a bank statement that their system says costs R30 per month. And, doing so for so long has put my account into arrears.
There are no statements sent to my address. I had this set to email (Free option), so I suspect that it is their system that created this opportunity to charge me.
I can not recommend this bank. IF you call the operator will tell you they can not hear you. IF you shout the operator will ask you to stop shouting. In EVERY attempt to speak to an operator the conversation is BLANKED i.e. the operator stays on the phone and remains quiet until you cut the call.
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Replies (1)Standard Bank's replyOfficial
26 Feb 2021, 23:04Dear Angharad Bickle ,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply26 Feb 2021, 23:04
Official
Dear Angharad Bickle ,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
