STANDARD BANK FALSE ADVERTISING

The end of June I was called by standard bank regarding an offer for a credit card. I was promised that there would be no bank charges of any sort for the first 6 months. I accepted the offer and even said that would be perfect since I don't plan on using the card except for emergencies. Before I even received the card there was fees. Initiation fees, card fees, service fees. All of which I was not informed about. I then called them, was on hold forever, and then asked them to pull the original call where they promised me no fees for 6 months.... I am still waiting on them to get back to me. I then proceeded to call the again Weds 25/09/19 and was again on hold for long. I then emailed them my query. I got a response to say they will look into it. Then Thurs 26/09/19 I get an email from Mo***eng, Zenzele Z, asking me for certain details regarding my account. I sent through a response and at the same time receive another email to say the query has been resolved. I then respond to say that it HAS NOT been resolved to which I get a reply that they have called me 26/09/2019 at 08:32am . I have no record of that call anywhere and what security questions were asked to verify if they were in fact speaking to me. I have sent them my call logs and am waiting a response. The point is, this is plain and simple disgusting operational practice for a bank! I have been waiting for more than a month for a call to simply verify what was promised on the initial call which convinced me to take out the credit card in the first place. Imagine taking out a credit card, you don;t use it, and yet you have to pay a whole bunch of bank charges for just having the card?? Ridiculous!