NM
NATASSHA M
1 reviews | Active since Dec 2018
22 Apr 2025, 11:59
STANDARD BANK FALLING FAST!!!!
I reported 4 transactions from Uber, totalling R1800 to Standard Bank on 10 March 2025 as *****ulent. I followed up on 3 April and was told that after 3 days (total of 21 days of dispute resolution) I will be refunded. Today, I am told it was not processed because I filled in the form incorrectly and will not be refunded, because the 60 day period has lapsed. Standard Bank is pathetic when it comes to customer care. I am currently on hold with the bank for 34 minutes and they are still trying to find their feet.
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Standard Bank's replyOfficial
22 Apr 2025, 12:21Dear Natasha
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply22 Apr 2025, 12:21
Official
Dear Natasha
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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