MN
Mandla N

1 reviews | Active since Jul 2018

25 Jul 2018, 16:23

STANDARD BANK FAILURE TO PROTECT MY ACCOUNT.

The is an unauthorised debit order of R117.50 running off my account with standard bank. The reference number on my account is REVOLVREW REVOLVR220263 . I phoned the bank, they promised to reverse the July debit order but asked me to phone them every month to either stop or reverse this debit order. Standard bank is failing its duty of protecting my funds vested with them. they purnish me by giving me the number to call, of which no one is answering it.

0
Replies (2)
Standard Bank
Standard Bank's reply26 Jul 2018, 02:59
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply27 Jul 2018, 10:53
Official

Dear Mandla Ndlozi

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***