Standard Bank Failure to Pay Insurance Claim

Last year June (2015), I submitted a claim with the Standard Bank of which till to date no positive feedback or payment has been made to me. I was asked to make a formal complaint at a Branch have supporting documents of which I handed in. I was then told my claim will be made within 48hours. The said days passed and made a follow up call and I was told they were doing investigation since my son was ******ed. I had to bury my son with borrowed money from family members. The grief was doubled when Standard Bank failed to make payment and/ or concluding the \investigation\". I taking this matter up with the Ombudsman for their help. These companies lie through their teeth to get their dirty hands on our money and make all sorts of promises. "