AM
Albert M
1 reviews | Active since Jul 2024
14 Jul 2024, 11:17
Standard Bank Failure
After emailing Standard Bank ***** department several times. All my cards are blocked. I am currently out of country and need to transfer money to my wife's account and pay for local cell phone provider.
I've phoned Standard Bank card department today the 14th of July holding the line for 30min I was insured by the credit card department that my blocked credit card will be unblocked. This is not the case. After trying to transfer money to my wife's account the message on my bank app states "hot card". This must mean that the person at the credit card department has intentionally blocked my credit card.
At this stage I do not know who to contact at Standard Bank to resolve the issue.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Jul 2024, 11:23Hi Albert
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2024, 11:23
Official
Hi Albert
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Jul 2024, 16:20Hi Albert
We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply17 Jul 2024, 16:20
Official
Hi Albert
We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***