AE
Anchen E
1 reviews | Active since Jan 2026
16 Jan 2026, 16:18
Standard bank failss!!!
So disappointed in Standard bank!!! On Tuesday I submitted a funeral policy claim and was told it would take up to 48 hours but today after 72 hours at the bank when we phoned the insurance we found out they have had the documents since Tuesday and never even submitted it????? Since Tuesday???? The funeral is tomorrow and in another province but now I am being told that they cannot even guarantee the pay out today! Never ever doing business with Standard bank again!!
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Replies (3)
Standard Bank's replyOfficial
16 Jan 2026, 16:25Dear Anchen,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jan 2026, 16:25
Official
Dear Anchen,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
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Anchen E's updateReviewer Update
16 Jan 2026, 16:42Dear Standard bank thank you so much for your automated response this response will clearly be enough payment for me to attend the funeral of the woman who raised me??????
Do better! After 72 hours I don't even have a claim number yet because someone is not doing their job so unless you sent my my claim money please do not sincerely apologize
Do better! After 72 hours I don't even have a claim number yet because someone is not doing their job so unless you sent my my claim money please do not sincerely apologize
AE
Anchen E's update16 Jan 2026, 16:42
Reviewer Update
Dear Standard bank thank you so much for your automated response this response will clearly be enough payment for me to attend the funeral of the woman who raised me??????
Do better! After 72 hours I don't even have a claim number yet because someone is not doing their job so unless you sent my my claim money please do not sincerely apologize
Do better! After 72 hours I don't even have a claim number yet because someone is not doing their job so unless you sent my my claim money please do not sincerely apologize
Standard Bank's replyOfficial
17 Jan 2026, 08:43Good day Anchen,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2026, 08:43
Official
Good day Anchen,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***