Standard Bank fails to assist long time customer

I was very disappointed in Standard Bank and their recent treatment of me. I went to the USA for a short holiday of 2 weeks. I left my STDBNK debit card with my 23 year old son, so that he could buy groceries and petrol in my absence. While I was away I got a message from him to block the card. I contacted him as soon as I could and was told that the card was ****** out of his hand at an ATM by experienced ********s while he was withdrawing money. They immediately withdrew the remaining balance from my card, luckily only R550 that was left. I contacted STDBNK as soon as I could and asked them to block the card and open a ***** case. <br> Due to the 7h time difference, this was only the next day, as it was already evening in South Africa by that time.<br> STDBNK have declined to refund me for this amount, on 2 grounds: Firstly that I didn't leave a signed letter of authorisation for my son to use the card, and secondly that I didn't notify them the same day. <br> I think both reasons are a dodge, especially the second one. I am disappointed because I have had this account since 1992 if I am not mistaken. Clearly this counts nothing in Standard Bank's book. Bad form Standard Bank.