KF
Karl F
1 reviews | Active since Feb 2020
05 Feb 2020, 13:49
Standard Bank Fails Customer again!
I just bought a gig of vodacom Data from the Standard Bank Cell Phone Banking application.
The R149 came off of my account but I never received the data. I phoned Standard bank Cell Phone Banking department - whom will investigate. The investigation takes up to 10 days.
So now I have no money and No data (which is desperately needed) and no opportunity cost with my money!!!!
Needless to mention the very enthusiastic person who attended to my call. All Round poor showing from Standard Bank!
Time to consider my other banking options
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Replies (2)
Standard Bank's replyOfficial
07 Feb 2020, 06:59 Hello Karl
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply07 Feb 2020, 06:59
Official
Hello Karl
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's replyOfficial
27 Feb 2020, 13:25Hello Karl
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
Standard Bank's reply27 Feb 2020, 13:25
Official
Hello Karl
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre