dL
damion L
1 reviews | Active since Jan 2018
14 Dec 2018, 11:58
Standard Bank Fails AGAIN
Standard Bank decided it would good to change my direct debit for December on my home loan to 14th as apposed to 21st as normal. SHOCKING decision by the bank and i have no idea why they would do this.
SMS states its was for my convenience so we can enjoy the festive period. Called 3 times to ask to stop this but they took the money anyway. I move money from another account to make sure the loan was paid as my salary doesn't come in until 21st. Will they refund me the interest I will loose on my money market account for the 7 day period. Called them again and they had no idea what to say. Seems a SHOCKING decsion and i feel for there call centre as they are going to bombarded with complaints???
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Replies (2)
Standard Bank's replyOfficial
14 Dec 2018, 16:13Dear damion long
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply14 Dec 2018, 16:13
Official
Dear damion long
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
20 Dec 2018, 13:54Dear damion long
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to. Please accept our sincere apologies for the inconvenience the matter has caused you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to. Please accept our sincere apologies for the inconvenience the matter has caused you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Dec 2018, 13:54
Official
Dear damion long
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to. Please accept our sincere apologies for the inconvenience the matter has caused you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to. Please accept our sincere apologies for the inconvenience the matter has caused you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***