Standard Bank Failing to stick to arrangement

Item: Standard Bank
Rating: 1
Author: Steven M

I received am email from Mbali Luthango Legal Admin Officer at Vehicle And Asset Finance Legal approving my debit order for end of July 2020 for VAF (email received on the 30 March 2020, ref ***). Without any communication my account was debited on the 24th of June 2020 and it is not the agreed amount. I called Standard Bank today (25 June 2020) and spoke to both Relebogile Duba & Gareth Grant from the call center both could not assist. They say they don’t know why Mbali Luthango did not load information on the system. Now why should a customer be affected because of the incompetence or team working in silos?

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Replies (2)

Standard Bank's replyOfficial

25 Jun 2020, 16:12

Dear Steven

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply25 Jun 2020, 16:12

Official