Standard Bank Failing to Release NATIS After Settlement – Urgent

Item: Standard Bank
Rating: 1
Author: Tanya V

I am extremely frustrated and disappointed with the lack of service and urgency from Standard Bank.

I fully settled my vehicle finance on 31 March 2026, and since then I have been repeatedly requesting my NATIS (Registration Certificate) with absolutely no assistance.

To make matters worse, I have already sold the vehicle, and the new owner is waiting for the NATIS document to complete the transfer. I do not want this vehicle to remain in my name any longer, yet Standard Bank’s delays are preventing this from happening.

Despite numerous follow-ups, I have received:

No clear communication No timeline No urgency from the bank

This is completely unacceptable.

Once an account is settled, the bank is obligated to release the NATIS document within a reasonable timeframe. I should not have to beg for documents that legally belong to me.

This delay is now:

Putting me at risk, as the vehicle is still in my name Preventing transfer to the new owner Causing unnecessary stress and inconvenience

I am now formally requesting:

Immediate release of my NATIS document Written confirmation of when it will be delivered Accountability for this unacceptable delay

If this is not resolved urgently, I will escalate this matter further.

Reference: Vehicle finance settled 31 March 2026

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

22 Apr 2026, 11:49

Dear Tanya,

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards,
Standard Bank Hello Peter Team
***

Standard Bank's reply22 Apr 2026, 11:49

Official

Tanya V's updateReviewer Update

23 Apr 2026, 09:24

Thank you for the response, however I have still not been contacted and no progress has been made.

My vehicle finance was settled on 31 March 2026, and I urgently need the NATIS as the vehicle has already been sold.

Please provide a clear update and timeline for release of the document. This matter is time-sensitive as the vehicle is still in my name.

I require urgent assistance.

Tanya V's update23 Apr 2026, 09:24

Reviewer Update

Thank you for the response, however I have still not been contacted and no progress has been made.

My vehicle finance was settled on 31 March 2026, and I urgently need the NATIS as the vehicle has already been sold.

Please provide a clear update and timeline for release of the document. This matter is time-sensitive as the vehicle is still in my name.

I require urgent assistance.