SM
Stephen M
1 reviews | Active since Jul 2015
27 Aug 2019, 08:54
Standard Bank failing to fulfill their promise.
Standard Bank debited my account twice last month indicating that there was a technical problem on their side and later refunded it to me. I made an agreement with Standard Bank to amend the payment due date back to the 26/08/2019 and reload my minimum monthly installment but this was not done, therefore I haven't paid my monthly installment. I am concerned that my account will have unpaid fees charges for the things that I did not create but the bank created it.
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Standard Bank's replyOfficial
27 Aug 2019, 22:23Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
Standard Bank's reply27 Aug 2019, 22:23
Official
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
SM
Stephen M's updateReviewer Update
29 Aug 2019, 08:06I was informed by Mr Motloung, Richard (from Standard Bank) on the 27th of Aug 2019 through email and he said "I will run the normal monthly installment tomorrow (28th of August) and kindly check your account if you have been charged unpaid fees so that I can refund those fees" but still the debit order did not go through by today. This is so frustrating and totally unacceptable.
SM
Stephen M's update29 Aug 2019, 08:06
Reviewer Update
I was informed by Mr Motloung, Richard (from Standard Bank) on the 27th of Aug 2019 through email and he said "I will run the normal monthly installment tomorrow (28th of August) and kindly check your account if you have been charged unpaid fees so that I can refund those fees" but still the debit order did not go through by today. This is so frustrating and totally unacceptable.