Standard Bank Failing to Close Account after full settlement Paid - And still deducting debit orders

Hi there.

On the 22nd of November, I called Standard Bank to request a settlement letter for my Motorbike that is financed through them. I received the settlement the same day and paid the full amount immediately.

I also sent the proof of payment through to the *** as requested.

Since then, I went into the bank physically to ask why they have not done anything yet to close the account? I also phoned them again on the 6th of December, 13th of December as well as today the 17th of December.

Nothing has been done on their side to close my account and send me the Natis that I require to sell my motorbike.

Due to their lack of response, I am at risk of losing the sale because the person that wants to buy it cant wait any longer.

This is pathetic!

They have also deducted a full debit order after the settlement date for November, and December's payment was processed as well.

The payment that will be processed for December, will be reversed by my personal banker. I have also put a permanent block on them to not deduct any further debit orders as my bank accepted the documentation I submitted as proof that I have done all I can and Standard Bank is at fault.

I have never experienced a bank that is this bad at rendering a service.

Will definitely not be using them ever again!!!