LT
Lusanda T
1 reviews | Active since Aug 2013
12 Feb 2015, 15:53
Standard Bank failing me dismally!!!
I have made a EFT from My Credicard Account - Standard bank on the 02/02/2015. The incorrect / invalid FNB Account number was selected therefore the intended receiver never got the funds and the money went out of my bank account. i have made a total of 5 calls between standard bank and FNB tryign to have the matter resolved but the one blames the other - no one wants to take any responsibility. calls made to standard bank ref number: yef5629, crd2839 , Agent Yasmeen, ***. Standard Bank cannot even tell me to which account the money went to.
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Standard Bank's replyOfficial
13 Feb 2015, 10:06Hello Lucy Luu ,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 Feb 2015, 10:06
Official
Hello Lucy Luu ,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***