Standard Bank Failed to Prevent ***** & Took No Accountability

I was the victim of ***** on my Standard Bank account (Case ******) shortly after applying for a Diners Club card through a consultant. The application process that followed was not in line with what I agreed to, and shortly after, I received a call from *****sters impersonating the bank.

Two *****ulent payments were made using an overdraft I never app**** for. Standard Bank claims OTPs (One-Time PINs) were “successfully validated” to process these transactions—but I never received any OTPs. If OTPs were supposedly used, why were they not sent to my registered number?

Despite me reporting the ***** in real-time, the bank allowed the transactions to go through and then stated they found “no fault” on their part. Their internal controls completely failed to protect my account.

To make matters worse, they handed my account over to attorneys while the ***** case was still under dispute. This entire experience has been deeply frustrating and unfair.