Standard bank failed to log calls, very unprofessional and delay customer request for tracing, recall and pay back the funds.

I made a payment via standard bank resources on the 20th May and did a follow up with them on the ***5 logged calls; spoke to different call centre agencies within Credit card division. I Visited Rosebank & Maponya mall STD department regarding a Credit card payment that is hanging within Standard bank. No help from them in August they were able to log a call they dint have the records that I did a trace & recall, only in Sept told me that they cannot recall my funds since it is over 3 months. Flight centre and FNB were always helpful, 'FNB have advised that the branch code that the client used is for Botswana so the money went to that account holder in Botswana. The best thing to do would be for the client to instate a recall of funds with Standard Bank. The client will complete a funds recall form with Standard Bank and then Standard Bank will then contact the FNB Botswana branch on behalf of the client to request the recall'. FNB transferred R2000 to STB on ***6 but again the money is not getting back to my account and I am furious. Apparently it is sitting in their rejection department. We do not get an update unless we ask Boitumelo Thabe at Maponya mall via email.