Standard bank failed me twice- my heart is bleeding

I am very disappointed at this bank, i don’t even know why i am still banking with them. I wrote here beginning of May 2023 complaining about not being helped by them. I requested just copies of my late dad’s log books for the cars. They later called as if they are going to help me. They requested documents and I provided all of them. After that they kept quiet. I sent them emails reminding them and they still never bothered to respond until today. I am so broken and i don’t know where to run to now. Bomikazi Ngculu *** ***