GM
Gontse M

1 reviews | Active since May 2017

30 May 2017, 11:27

STANDARD BANK FAILED ME.

<p>I had the worst experience ever, it literally ruined my day. I have always managed to overcome the *********** services offered by the std bank more especially at the branches, with the woodmead branch ques not moving the experience there is like visiting a government clinic of which in this case I bring business to them and gaining nothing from it ,as opposed to getting free assistance from the clinic.</p> <p>The customer service lines ooh my lord …. you wait for like 7 or more minutes to get answered, then the consultant tries to obtain the query with an idea of helping but nooooh after sometime they tell you; you have to be transferred to the relevant department.</p> <p>When you think you’ll finally get the peace of mind thinking that you will be helped then you’re told you have failed the security check like really now. How is that possible that the system can know me better that I know myself? The team leader or any superior could not even try to cool the situation. No alternatives were provided amongst a million questions they may have on my profile just so that I can get my online banking active. There’s a lot more but I’m just too irate to even toughly describe what had incurred experience.</p> <p>I can’t wait to have the account closed and take my loyalty aswhere.</p>

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Replies (1)
Standard Bank
Standard Bank's reply06 Jun 2017, 16:38
Official

Good day

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to our Complaints Manager who will be in a position to address your concerns internally regarding the security check process.

We appreciate your loyalty and support.

Kind regards

Complaint Resolution Centre

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