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Johann S

1 reviews | Active since Feb 2012

21 Feb 2023, 13:56

Standard bank

I've been a client with Standard bank for more than 10 years. During this period I have received hundreds of notifications that state "Standard Bank will never ask for your Pin". Now all of a sudden they are asking for my pin when I want to log into my Internet Banking. I did call them and confirmed that it is not a **** and they need to confirm my pin as a once off security measure and if I don't do it I will no longer be able to access my Internet Banking. The reason why Standard Bank has asked me for more than a decade not to give my pin to them or anybody else has not changed. The internet is a dangerous place and if you are irresponsible with sensitive information you will suffer the consequences. I will not give my pin to them and would love to hear what they are going to do to accommodate me and others who share my sentiments.

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Replies (1)
Standard Bank
Standard Bank's reply21 Feb 2023, 14:04
Official
Dear Johann

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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