MB
Mark B
1 reviews | Active since Jan 2023
19 Jul 2023, 17:48
Standard Bank
Do not deal with this bank EVER. You have been warned Extremely poor service from every department to no service at all. Absolutely no trained staff and no help. Either you comply with their made up requirements or you get nowhere. Call centers are a show of bottom feeders that offer no help but can transfer calls. 1. No credit card solution to online banking for 4 months 2. No deceased estate bank closure despite every other company with the same paperwork confirming via email. 3. No insurance brokers at SBIB to explain no payment of claim. 4. Account confirmation letter with the incorrect information. 5. No Call Back as per their offering 6. Immediate ***** report returned unread 7. ***** report to head of ***** department returned with obscene comments 8 Access bond not available as was promised 9 Just an absolute **** show regarding service and products
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
20 Jul 2023, 07:43Dear Mark
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jul 2023, 07:43
Official
Dear Mark
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
20 Jul 2023, 09:41A very standard computer generated reply from Standard Bank. It indicates it came from a TEAM and mentions my MATTER without specifying the actual matter or matters or a person that will be accountable.
Customer service cannot be automated with meaningless and a un sincere statement which is so general it applies to almost all bad reviews. This just shows the level of lip service and disrespect they have. A normal person would call and sort matters out. This message is the very reason you NEED TO LEAVE THE BANK IMMEDIATELY AND NEVER DO BUSINESS WITH THEM. THEY WILL TREAT YOU WITH DISRESPECT AND GIVE YOIU NO OPTION TO CONTACT THEM. LEAVE NOW!!
Customer service cannot be automated with meaningless and a un sincere statement which is so general it applies to almost all bad reviews. This just shows the level of lip service and disrespect they have. A normal person would call and sort matters out. This message is the very reason you NEED TO LEAVE THE BANK IMMEDIATELY AND NEVER DO BUSINESS WITH THEM. THEY WILL TREAT YOU WITH DISRESPECT AND GIVE YOIU NO OPTION TO CONTACT THEM. LEAVE NOW!!
MB
Mark B's update20 Jul 2023, 09:41
Reviewer Update
A very standard computer generated reply from Standard Bank. It indicates it came from a TEAM and mentions my MATTER without specifying the actual matter or matters or a person that will be accountable.
Customer service cannot be automated with meaningless and a un sincere statement which is so general it applies to almost all bad reviews. This just shows the level of lip service and disrespect they have. A normal person would call and sort matters out. This message is the very reason you NEED TO LEAVE THE BANK IMMEDIATELY AND NEVER DO BUSINESS WITH THEM. THEY WILL TREAT YOU WITH DISRESPECT AND GIVE YOIU NO OPTION TO CONTACT THEM. LEAVE NOW!!
Customer service cannot be automated with meaningless and a un sincere statement which is so general it applies to almost all bad reviews. This just shows the level of lip service and disrespect they have. A normal person would call and sort matters out. This message is the very reason you NEED TO LEAVE THE BANK IMMEDIATELY AND NEVER DO BUSINESS WITH THEM. THEY WILL TREAT YOU WITH DISRESPECT AND GIVE YOIU NO OPTION TO CONTACT THEM. LEAVE NOW!!
Standard Bank's replyOfficial
20 Jul 2023, 10:23Dear Mark
Our team will be in touch.
Please be on the look out for our call.
Apologies for the delay.
Our team will be in touch.
Please be on the look out for our call.
Apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jul 2023, 10:23
Official
Dear Mark
Our team will be in touch.
Please be on the look out for our call.
Apologies for the delay.
Our team will be in touch.
Please be on the look out for our call.
Apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Jul 2023, 11:25Dear Mark
Our team tried calling you just now however the phone just rings.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you just now however the phone just rings.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jul 2023, 11:25
Official
Dear Mark
Our team tried calling you just now however the phone just rings.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you just now however the phone just rings.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
20 Jul 2023, 12:42Calling twice in succession and letting it ring three times is not contacting me. Not letting me call you back on the same number is just poor service and bad form. My phone is on 24/7.
When you called I was on the phone.
You called at 11:20 and its now 12:40 and I have had no further calls from you. An exact example of how useless you are. Call now!!
When you called I was on the phone.
You called at 11:20 and its now 12:40 and I have had no further calls from you. An exact example of how useless you are. Call now!!
MB
Mark B's update20 Jul 2023, 12:42
Reviewer Update
Calling twice in succession and letting it ring three times is not contacting me. Not letting me call you back on the same number is just poor service and bad form. My phone is on 24/7.
When you called I was on the phone.
You called at 11:20 and its now 12:40 and I have had no further calls from you. An exact example of how useless you are. Call now!!
When you called I was on the phone.
You called at 11:20 and its now 12:40 and I have had no further calls from you. An exact example of how useless you are. Call now!!
Standard Bank's replyOfficial
20 Jul 2023, 12:44Good Day Mark
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jul 2023, 12:44
Official
Good Day Mark
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
20 Jul 2023, 12:51You called from this number +27 (10) ***
The call back option has a computer generated voice requesting that I send an email and it gives the computer generated email address which is undefinable and then offers to call you back at the same number. I chose the call back option at 11:43 and am still waiting at 12:50? Another empty promise and an automated unaccountable offer.
The call back option has a computer generated voice requesting that I send an email and it gives the computer generated email address which is undefinable and then offers to call you back at the same number. I chose the call back option at 11:43 and am still waiting at 12:50? Another empty promise and an automated unaccountable offer.
MB
Mark B's update20 Jul 2023, 12:51
Reviewer Update
You called from this number +27 (10) ***
The call back option has a computer generated voice requesting that I send an email and it gives the computer generated email address which is undefinable and then offers to call you back at the same number. I chose the call back option at 11:43 and am still waiting at 12:50? Another empty promise and an automated unaccountable offer.
The call back option has a computer generated voice requesting that I send an email and it gives the computer generated email address which is undefinable and then offers to call you back at the same number. I chose the call back option at 11:43 and am still waiting at 12:50? Another empty promise and an automated unaccountable offer.
Standard Bank's replyOfficial
20 Jul 2023, 13:11Good Day Mark
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jul 2023, 13:11
Official
Good Day Mark
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
20 Jul 2023, 13:55Note the exact same reply from different messages.
The call now option as offered the Bank was ignored so you can see it is an Artificial Intelligence reply. There are no people involved to supply any level of customer service.
The call now option as offered the Bank was ignored so you can see it is an Artificial Intelligence reply. There are no people involved to supply any level of customer service.
MB
Mark B's update20 Jul 2023, 13:55
Reviewer Update
Note the exact same reply from different messages.
The call now option as offered the Bank was ignored so you can see it is an Artificial Intelligence reply. There are no people involved to supply any level of customer service.
The call now option as offered the Bank was ignored so you can see it is an Artificial Intelligence reply. There are no people involved to supply any level of customer service.
Standard Bank's replyOfficial
20 Jul 2023, 14:45Good Day Mark
We understand what you are going through.
Please expect a call from one of our specialists, who will assist you with all of your problems.
Your patience is much appreciated.
Warm Regards
Standard Bank Hello Peter Team
***
We understand what you are going through.
Please expect a call from one of our specialists, who will assist you with all of your problems.
Your patience is much appreciated.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jul 2023, 14:45
Official
Good Day Mark
We understand what you are going through.
Please expect a call from one of our specialists, who will assist you with all of your problems.
Your patience is much appreciated.
Warm Regards
Standard Bank Hello Peter Team
***
We understand what you are going through.
Please expect a call from one of our specialists, who will assist you with all of your problems.
Your patience is much appreciated.
Warm Regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
25 Jul 2023, 16:00No reply despite this being a priority.
Somebody did call but there is no contact details for them? Any help from them should be coupled with constant feedback especially if they are not contactable, which was mentioned to them.
Somebody did call but there is no contact details for them? Any help from them should be coupled with constant feedback especially if they are not contactable, which was mentioned to them.
MB
Mark B's update25 Jul 2023, 16:00
Reviewer Update
No reply despite this being a priority.
Somebody did call but there is no contact details for them? Any help from them should be coupled with constant feedback especially if they are not contactable, which was mentioned to them.
Somebody did call but there is no contact details for them? Any help from them should be coupled with constant feedback especially if they are not contactable, which was mentioned to them.
Standard Bank's replyOfficial
25 Jul 2023, 16:18Good Day Mark
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2023, 16:18
Official
Good Day Mark
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
25 Jul 2023, 17:07Sorry Standard Bank but it is the same reply as above. A priority investigation signed off by a nameless TEAM with no contacts does not cut it. Its already been months so I do not know what a priority solution looks like? Without feedback and accountability there is no service.
Lots of lip service but that about it.
Lots of lip service but that about it.
MB
Mark B's update25 Jul 2023, 17:07
Reviewer Update
Sorry Standard Bank but it is the same reply as above. A priority investigation signed off by a nameless TEAM with no contacts does not cut it. Its already been months so I do not know what a priority solution looks like? Without feedback and accountability there is no service.
Lots of lip service but that about it.
Lots of lip service but that about it.
Standard Bank's replyOfficial
25 Jul 2023, 17:18Good Day
We do understand your frustation .
Our team will get in touch with feedback.
Warm Regaards
Standard Bank Hello Peter Team
***
We do understand your frustation .
Our team will get in touch with feedback.
Warm Regaards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2023, 17:18
Official
Good Day
We do understand your frustation .
Our team will get in touch with feedback.
Warm Regaards
Standard Bank Hello Peter Team
***
We do understand your frustation .
Our team will get in touch with feedback.
Warm Regaards
Standard Bank Hello Peter Team
***