SN
Shantal N
1 reviews | Active since Nov 2021
03 Sept 2023, 11:50
Standard bank
Standard bank is the worst bank in my opinion. I called in to do a transaction on my account to their customer service. The consultant asked me the questions to verify I'm the right person as my app doesn't allow me to log on while on a call. She deliberately failed me and I know this because every question she asked I don't have those accounts. In fact I have no accounts on my name. This is not the first time I'm having a problem with the bank. Absolutely disgusted!!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Sept 2023, 11:56Good Day Shantal
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Sept 2023, 11:56
Official
Good Day Shantal
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
SN
Shantal N's updateReviewer Update
05 Sept 2023, 07:27Gosh I guy by the name of Gordon called me on Sunday. The lack of interest in my query came through his voice on the call. He was of no help at all. Just wasted his time calling me. I've been calling standard bank from yesterday, Monday up until this morning regarding my query. Nonsikilele, no interest in helping me. It's early in the morning but sounds like she's just woken up from a nap. Absolutely disgusted yet again.
SN
Shantal N's update05 Sept 2023, 07:27
Reviewer Update
Gosh I guy by the name of Gordon called me on Sunday. The lack of interest in my query came through his voice on the call. He was of no help at all. Just wasted his time calling me. I've been calling standard bank from yesterday, Monday up until this morning regarding my query. Nonsikilele, no interest in helping me. It's early in the morning but sounds like she's just woken up from a nap. Absolutely disgusted yet again.
Standard Bank's replyOfficial
05 Sept 2023, 07:58Good Day
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regard
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regard
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2023, 07:58
Official
Good Day
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regard
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regard
Standard Bank Hello Peter Team
***