Standard Bank

We were looking at changing banks and decided to first open credit card as the Mrs Banked with them more than 10 years ago. Yesterday we attempted to withdraw a R5000.00 from the credit card and after the ATM in Atlantis right at the branch taking almost 5 minutes disperse the money, instead the machine froze and switched off yet I got an SMS showing the funds have been taken from the account. The branch staff that was already closed then came out to help us and ensured us the funds will be back in the account. We then checked on the sms that even though the funds are back we saw they charged almost R500.00 fees for the transaction that never happened. This is daylight *******. Not only that the app does not work so we have no idea of where the balances would be, interest and other charges nor can we transfer any money other than depending of sms info. This is our Q to do our best to close this account and so it the dealings with Standard Bank. I am Shocked