pS
patrick S
1 reviews | Active since May 2018
14 Jul 2022, 10:39
standard bank
on 26 June over R310000.00 disappeared from my dear friend - who's a pensioner- account. it was reported the same day a case number given, we were told 5-7 days. there has still been no credit. after we visited the branch they then deducted over R8500.00 in banking fees!!!!!. and then charged for new banking cards. branch visits take over 3 hours phone calls and emails are not answered.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
14 Jul 2022, 11:01Good Morning Patrick
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers of your friend in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers of your friend in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2022, 11:01
Official
Good Morning Patrick
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers of your friend in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers of your friend in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
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patrick S's updateReviewer Update
14 Jul 2022, 11:12bank account number is *** the case number is *** account holder is Jenny Faber and you can reach her on ***. I would just like to mention that this has taken a huge toll on her she's diabetic - requires insulin 4 times a day and visits to the branches are just pathetic. Just in case you need to know I do all of Jenny's internet banking for her, I set her up a few years ago.
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patrick S's update14 Jul 2022, 11:12
Reviewer Update
bank account number is *** the case number is *** account holder is Jenny Faber and you can reach her on ***. I would just like to mention that this has taken a huge toll on her she's diabetic - requires insulin 4 times a day and visits to the branches are just pathetic. Just in case you need to know I do all of Jenny's internet banking for her, I set her up a few years ago.
Standard Bank's replyOfficial
14 Jul 2022, 11:24Hello Patrick
Thank you for getting back to us and providing information.
We will look into the matter and provide feedback
Our team will reach out shortly
Regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us and providing information.
We will look into the matter and provide feedback
Our team will reach out shortly
Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2022, 11:24
Official
Hello Patrick
Thank you for getting back to us and providing information.
We will look into the matter and provide feedback
Our team will reach out shortly
Regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us and providing information.
We will look into the matter and provide feedback
Our team will reach out shortly
Regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Jul 2022, 11:27Good Day
Thank you so much for the details. We will be in touch soon.
Kind regards
Standard Bank Hello Peter Team
***
Thank you so much for the details. We will be in touch soon.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2022, 11:27
Official
Good Day
Thank you so much for the details. We will be in touch soon.
Kind regards
Standard Bank Hello Peter Team
***
Thank you so much for the details. We will be in touch soon.
Kind regards
Standard Bank Hello Peter Team
***
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patrick S's updateReviewer Update
14 Jul 2022, 11:35thank you but I don't understand why it has had to come to this, we have been promised escalation and nothing happens, this is after having visited 2 branch managers !!! my partner has tried whatsapp and mailed but no response I think the client received a call last week and they were also going to escalate the matter and yet still no refunds or report backs have been received !!!
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patrick S's update14 Jul 2022, 11:35
Reviewer Update
thank you but I don't understand why it has had to come to this, we have been promised escalation and nothing happens, this is after having visited 2 branch managers !!! my partner has tried whatsapp and mailed but no response I think the client received a call last week and they were also going to escalate the matter and yet still no refunds or report backs have been received !!!
Standard Bank's replyOfficial
14 Jul 2022, 12:56Hello Patrick
We understand that this has been very frustrating. We can assure you that our team is looking into this matter and will provide feedback.
Regards
Standard Bank Hello Peter Team
***
We understand that this has been very frustrating. We can assure you that our team is looking into this matter and will provide feedback.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2022, 12:56
Official
Hello Patrick
We understand that this has been very frustrating. We can assure you that our team is looking into this matter and will provide feedback.
Regards
Standard Bank Hello Peter Team
***
We understand that this has been very frustrating. We can assure you that our team is looking into this matter and will provide feedback.
Regards
Standard Bank Hello Peter Team
***
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patrick S's updateReviewer Update
15 Jul 2022, 10:20still no response from standard bank. the client was contacted yesterday early afternoon by Gordon - who promised to get back to her by COB yesterday - this did not happen !!!!!! Just what is going on we have no option but to lodge a case of theft at the police station and report this matter to the banking ombudsman I cannot believe that you even have customers. How would you feel if this was you ? do you even have a ***** division !!!!!!
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patrick S's update15 Jul 2022, 10:20
Reviewer Update
still no response from standard bank. the client was contacted yesterday early afternoon by Gordon - who promised to get back to her by COB yesterday - this did not happen !!!!!! Just what is going on we have no option but to lodge a case of theft at the police station and report this matter to the banking ombudsman I cannot believe that you even have customers. How would you feel if this was you ? do you even have a ***** division !!!!!!
Standard Bank's replyOfficial
15 Jul 2022, 11:30Hello Patrick,
We will ensure that Gordon makes contact with you as soon as he has received feedback from the stakeholders who are assisting with the matter.
We understand your frustration. The client will be kept informed.
Regards,
Standard Bank Hello Peter Team
***
We will ensure that Gordon makes contact with you as soon as he has received feedback from the stakeholders who are assisting with the matter.
We understand your frustration. The client will be kept informed.
Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Jul 2022, 11:30
Official
Hello Patrick,
We will ensure that Gordon makes contact with you as soon as he has received feedback from the stakeholders who are assisting with the matter.
We understand your frustration. The client will be kept informed.
Regards,
Standard Bank Hello Peter Team
***
We will ensure that Gordon makes contact with you as soon as he has received feedback from the stakeholders who are assisting with the matter.
We understand your frustration. The client will be kept informed.
Regards,
Standard Bank Hello Peter Team
***
pS
patrick S's updateReviewer Update
15 Jul 2022, 11:49this has been going on for nearly 3 weeks!!!!! and there has been nothing but empty promises. Not one person has confirmed that this has been *****/ card cloning /cyber crime. The client is frantic and just does not know what to do how can this be possible with a bank as big as you are there has been no refund of the monies that have disappeared I checked again this morning just after 10h00 how are people supposed to survive. Gordon needs to make contact with the client you have all of her contact information
pS
patrick S's update15 Jul 2022, 11:49
Reviewer Update
this has been going on for nearly 3 weeks!!!!! and there has been nothing but empty promises. Not one person has confirmed that this has been *****/ card cloning /cyber crime. The client is frantic and just does not know what to do how can this be possible with a bank as big as you are there has been no refund of the monies that have disappeared I checked again this morning just after 10h00 how are people supposed to survive. Gordon needs to make contact with the client you have all of her contact information
Standard Bank's replyOfficial
15 Jul 2022, 12:12Hi Patrick,
As previously advised, an escalation was done regarding this matter. Gordon is the consultant who is ensuring that your matter is prioritized from the Hello Peter Team.
He has been made aware that customer is still awaiting feedback. Currently ***** is looking into the complaint and will provide feedback to the client.
We have assured our client that we will provide feedback.
Regards,
Standard Bank Hello Peter Team
***
As previously advised, an escalation was done regarding this matter. Gordon is the consultant who is ensuring that your matter is prioritized from the Hello Peter Team.
He has been made aware that customer is still awaiting feedback. Currently ***** is looking into the complaint and will provide feedback to the client.
We have assured our client that we will provide feedback.
Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Jul 2022, 12:12
Official
Hi Patrick,
As previously advised, an escalation was done regarding this matter. Gordon is the consultant who is ensuring that your matter is prioritized from the Hello Peter Team.
He has been made aware that customer is still awaiting feedback. Currently ***** is looking into the complaint and will provide feedback to the client.
We have assured our client that we will provide feedback.
Regards,
Standard Bank Hello Peter Team
***
As previously advised, an escalation was done regarding this matter. Gordon is the consultant who is ensuring that your matter is prioritized from the Hello Peter Team.
He has been made aware that customer is still awaiting feedback. Currently ***** is looking into the complaint and will provide feedback to the client.
We have assured our client that we will provide feedback.
Regards,
Standard Bank Hello Peter Team
***
pS
patrick S's updateReviewer Update
18 Jul 2022, 09:19still no word from Gordon !!!! we had to spend a few hours in standard bank on Friday and still the problem has not been resolved. it would appear that the only thing that standard bank can deliver on is false promises 3 weeks and counting that we have worked on this and still zero news. is it fair that the client is expected to stay with this banking institution I really don't think it's wise move.
pS
patrick S's update18 Jul 2022, 09:19
Reviewer Update
still no word from Gordon !!!! we had to spend a few hours in standard bank on Friday and still the problem has not been resolved. it would appear that the only thing that standard bank can deliver on is false promises 3 weeks and counting that we have worked on this and still zero news. is it fair that the client is expected to stay with this banking institution I really don't think it's wise move.
Standard Bank's replyOfficial
18 Jul 2022, 10:13Hi Patrick
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply18 Jul 2022, 10:13
Official
Hi Patrick
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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