Standard Bank

I sold my house in November 2020 and followed the procedures to give STD Bank 90 day written notice of my intention to settle my bond. Since Jan 2021 we cannot get cancellation figures out of STD bank to settle my bond. There is now 3 attorney companies trying to assist to get STD to comply. Numerous Emails sent, numerous phone calls but no reaction. Finally got someone to respond but this STD Bank official only refers to the the TEAM that will report back. The issue is also reported to the Ombudsman and reference number given to STD bank, still no reaction from them. Phone calls made to STD Bank head-office just to be blocked. I still get my statements and not even this department is willing to excel the issue to a higher level. The customer care department has logged 7 of my complaints but no response. Visiting STD online and all 7 of my emails sent were unanswered till date. We are caught in a 22 situation. The agent cannot earn a living, The purchaser of the property pays ongoing occupational rent, the transferring attorneys cannot lodge, I keep on paying bond interest and repayments, I cannot issue guarantees for the new property I have purchased. And still this day STD Bank refers to the team that is busy sorting out the problem