Standard Bank

I used my Standard Bank card to withdraw money from a Pick n Pay till, this was last week Tuesday and I had funds in my account but my card declined twice. However when I withdrew from their ATM a couple of minutes later, I got money. The incorrect transactions currently reflect as Outstanding Card Authorisation which means that Standard Bank needs to release my funds. I spoke to the manager at PnP and she also confirmed this. She sent an email on my behalf to the card authorisation people at Standard Bank and they said they can’t help me. This is such an inconvenience. I joined Standard Bank in December but I’m already regretting it in FEB! I urgently need my R600 back. I’ve been using my airtime to call also and I always wait a long time to be attended to, so much for a “it’s free for Standard Bank users”. Their service is quite appalling and to think that I’m saying that Capitec is better than them. I’m exhausted.