STANDARD BANK - EXTREMELY POOR SERVICE

Standard's Banks service has really deteriorated.

I email yesterday morning the Estate officer at Newmarket as the one I dealt with is currently on leave. A question was asked about whether or not she could transfer from an Estate account. No response. Yes, I understand she could be busy with customers but surely you check and respond to mails. It is very difficult for me to obtain transport,

It has become extremely tedious dealing with the Group as they are not very forthcoming even in the branches, it's a struggle to assist customers with very few Consultants on duty. The last time I visited Newmarket, there were only two with a line of customers waiting.

It's a no wonder they are losing customers. Very bad service to say the least.