STANDARD BANK extremely NO communication

This is NOT the reply I would have expected. Solve the problem!!!

Also, WHY can the foreign exchange / incoming international payments be contacted directly or why can they not contact me directly. Lucky Nkwana surely cannot be the ONLY point of contact to resolve my complaint and problem. Do I need to contact the ombudsman and further placements on social media???

I am available now. Missed your call

Please call again

Emma Matthews please contact me urgently!

Good day Emma.

As discussed with you the payment has come through. However it was based on the $/R exchange rate for 6 May 25. Why was this rate app**** when through no fault of mine, I was not contacted and had to resort to HelloPeter to get this resolved.
Where did Standard Bank suddenly find the international transfer??? Why did Lucky Nkwana not respond to my emails??? Why has PPBForex not come to the fore or responded to my emails??? Something smells fishy here! Or, is this once again Standard Bank holding on to forex to take maximum advantage of the exchange rate and commission structure. I AM NOT HAPPY with the resolution of my complaint. This after 46 years as a loyal client of Standard Bank. Time to look for an alternative bank to Standard Bank. Once my home loan is settled bye bye Standard!!!
No reasons or apologies were provided by forexfor the lack communication from ppbforex???? Why? What are they hiding?

Emma Matthews.
As you know I have been a Standard Bank client for 46 years.
I sent numerous emails to forex on 2 May 2025 with the proof of transfer from Ardan International dated 25 April 2025.
I followed this up with a complaint on HelloPeter on 5 May 2025.
You subsequently contacted me to inform me that transfer was being investigated and that it would be in my bank account asap. It did appear in my bank account. However, this was transferred into my bank account with the $/R exchange rate for 6 May 25.
I followed this ip again with further placements on HelloPeter and telephone conversations with you. With each telephone conversation you informed me that the calls were being recorded for security reasons. You also informed me that a number of customers had also been affected because of a “software glitch” and that this would be rectified asap as you had escalated this matter to management at forex.
Subsequent to the above and our further telephone conversations you also told me that it would be resolved as of Friday last week, then after no further info and no resolution to the matter on Friday 9 May you contacted me again on Monday 12 May 25 again informing me that this matter would be resolved by “hopefully” close of business on Monday 12 May 25.
You also contacted me again yesterday very apologetically advising that you would “once again” escalate this to management.
It is close to the cob for today, snd once again I have been strung along by Standard Bank, either you have been **** to or I have been **** to.
What is the problem?? You have repeatedly informed me, and I believed you, that it was being investigated to determine the exchange rate for 25 April, then I was told that it was being vetted on Monday and Tuesday and what will the story be today???? What would you conclude from the above??? Lies, lies snd more lies??? What would you advise now??? I have been very patient!!! No more!!!!

Emma Matthews.
As you know I have been a Standard Bank client for 46 years.
I sent numerous emails to forex on 2 May 2025 with the proof of transfer from Ardan International dated 25 April 2025.
I followed this up with a complaint on HelloPeter on 5 May 2025.
You subsequently contacted me to inform me that transfer was being investigated and that it would be in my bank account asap. It did appear in my bank account. However, this was transferred into my bank account with the $/R exchange rate for 6 May 25.
I followed this ip again with further placements on HelloPeter and telephone conversations with you. With each telephone conversation you informed me that the calls were being recorded for security reasons. You also informed me that a number of customers had also been affected because of a “software glitch” and that this would be rectified asap as you had escalated this matter to management at forex.
Subsequent to the above and our further telephone conversations you also told me that it would be resolved as of Friday last week, then after no further info and no resolution to the matter on Friday 9 May you contacted me again on Monday 12 May 25 again informing me that this matter would be resolved by “hopefully” close of business on Monday 12 May 25.
You also contacted me again yesterday very apologetically advising that you would “once again” escalate this to management.
It is close to the cob for today, snd once again I have been strung along by Standard Bank, either you have been **** to or I have been **** to.
What is the problem?? You have repeatedly informed me, and I believed you, that it was being investigated to determine the exchange rate for 25 April, then I was told that it was being vetted on Monday and Tuesday and what will the story be today???? What would you conclude from the above??? Lies, lies snd more lies??? What would you advise now??? I have been very patient!!! No more!!!!

Emma Matthews.
As you know I have been a Standard Bank client for 46 years.
I sent numerous emails to forex on 2 May 2025 with the proof of transfer from Ardan International dated 25 April 2025.
I followed this up with a complaint on HelloPeter on 5 May 2025.
You subsequently contacted me to inform me that transfer was being investigated and that it would be in my bank account asap. It did appear in my bank account. However, this was transferred into my bank account with the $/R exchange rate for 6 May 25.
I followed this ip again with further placements on HelloPeter and telephone conversations with you. With each telephone conversation you informed me that the calls were being recorded for security reasons. You also informed me that a number of customers had also been affected because of a “software glitch” and that this would be rectified asap as you had escalated this matter to management at forex.
Subsequent to the above and our further telephone conversations you also told me that it would be resolved as of Friday last week, then after no further info and no resolution to the matter on Friday 9 May you contacted me again on Monday 12 May 25 again informing me that this matter would be resolved by “hopefully” close of business on Monday 12 May 25.
You also contacted me again yesterday very apologetically advising that you would “once again” escalate this to management.
It is close to the cob for today, snd once again I have been strung along by Standard Bank, either you have been **** to or I have been **** to.
What is the problem?? You have repeatedly informed me, and I believed you, that it was being investigated to determine the exchange rate for 25 April, then I was told that it was being vetted on Monday and Tuesday and what will the story be today???? What would you conclude from the above??? Lies, lies snd more lies??? What would you advise now??? I have been very patient!!! No more!!!!

Emma Matthews.
As you know I have been a Standard Bank client for 46 years.
I sent numerous emails to forex on 2 May 2025 with the proof of transfer from Ardan International dated 25 April 2025.
I followed this up with a complaint on HelloPeter on 5 May 2025.
You subsequently contacted me to inform me that transfer was being investigated and that it would be in my bank account asap. It did appear in my bank account. However, this was transferred into my bank account with the $/R exchange rate for 6 May 25.
I followed this ip again with further placements on HelloPeter and telephone conversations with you. With each telephone conversation you informed me that the calls were being recorded for security reasons. You also informed me that a number of customers had also been affected because of a “software glitch” and that this would be rectified asap as you had escalated this matter to management at forex.
Subsequent to the above and our further telephone conversations you also told me that it would be resolved as of Friday last week, then after no further info and no resolution to the matter on Friday 9 May you contacted me again on Monday 12 May 25 again informing me that this matter would be resolved by “hopefully” close of business on Monday 12 May 25.
You also contacted me again yesterday very apologetically advising that you would “once again” escalate this to management.
It is close to the cob for today, snd once again I have been strung along by Standard Bank, either you have been **** to or I have been **** to.
What is the problem?? You have repeatedly informed me, and I believed you, that it was being investigated to determine the exchange rate for 25 April, then I was told that it was being vetted on Monday and Tuesday and what will the story be today???? What would you conclude from the above??? Lies, lies snd more lies??? What would you advise now??? I have been very patient!!! No more!!!!

As you know I have been a Standard Bank client for 46 years.
I sent numerous emails to forex on 2 May 2025 with the proof of transfer from Ardan International dated 25 April 2025.
I followed this up with a complaint on HelloPeter on 5 May 2025.
You subsequently contacted me to inform me that transfer was being investigated and that it would be in my bank account asap. It did appear in my bank account. However, this was transferred into my bank account with the $/R exchange rate for 6 May 25.
I followed this ip again with further placements on HelloPeter and telephone conversations with you. With each telephone conversation you informed me that the calls were being recorded for security reasons. You also informed me that a number of customers had also been affected because of a “software glitch” and that this would be rectified asap as you had escalated this matter to management at forex.
Subsequent to the above and our further telephone conversations you also told me that it would be resolved as of Friday last week, then after no further info and no resolution to the matter on Friday 9 May you contacted me again on Monday 12 May 25 again informing me that this matter would be resolved by “hopefully” close of business on Monday 12 May 25.
You also contacted me again yesterday very apologetically advising that you would “once again” escalate this to management.
It is close to the cob for today, snd once again I have been strung along by Standard Bank, either you have been **** to or I have been **** to.
What is the problem?? You have repeatedly informed me, and I believed you, that it was being investigated to determine the exchange rate for 25 April, then I was told that it was being vetted on Monday and Tuesday and what will the story be today???? What would you conclude from the above??? Lies, lies snd more lies??? What would you advise now??? I have been very patient!!! No more!!!!

Standard Bank dodging, holding out international incoming transfer $/R exchange rateEmma Matthews.
As you know I have been a Standard Bank client for 46 years.
I sent numerous emails to forex on 2 May 2025 with the proof of transfer from Ardan International dated 25 April 2025.
I followed this up with a complaint on HelloPeter on 5 May 2025.
You subsequently contacted me to inform me that transfer was being investigated and that it would be in my bank account asap. It did appear in my bank account. However, this was transferred into my bank account with the $/R exchange rate for 6 May 25.
I followed this ip again with further placements on HelloPeter and telephone conversations with you. With each telephone conversation you informed me that the calls were being recorded for security reasons. You also informed me that a number of customers had also been affected because of a “software glitch” and that this would be rectified asap as you had escalated this matter to management at forex.
Subsequent to the above and our further telephone conversations you also told me that it would be resolved as of Friday last week, then after no further info and no resolution to the matter on Friday 9 May you contacted me again on Monday 12 May 25 again informing me that this matter would be resolved by “hopefully” close of business on Monday 12 May 25.
You also contacted me again yesterday very apologetically advising that you would “once again” escalate this to management.
It is close to the cob for today, snd once again I have been strung along by Standard Bank, either you have been **** to or I have been **** to.
What is the problem?? You have repeatedly informed me, and I believed you, that it was being investigated to determine the exchange rate for 25 April, then I was told that it was being vetted on Monday and Tuesday and what will the story be today???? What would you conclude from the above??? Lies, lies snd more lies??? What would you advise now??? I have been very patient!!! No more!!!!

Yesterday was TWO weeks since I posted a complaint about Standard Bank and an international payment which was NOT processed due to an apparent “software glitch”! This is NOT acceptable and I am being repeatedly told it hS been escalated to management to be resolved!
HOW LONG DOES IT TAKE MANAGEMENT TO RESOLVE AN ISSUE. WHEN WILL THIS BE FINALLY RESOLVED???
It is NOT rocket science to ascertain the exchange rate on the date of the international transfer???
Who is lying to who??? After 46 years I will be looking at changing banks at the end of May. I cannot refer or recommend standard bank to anyone!!!

Emma Matthews. Thank you. This matter has been satisfactorily resolved and I have received an apology from Andrew Lekalakal ,International Service Manager.