1 reviews | Active since Sept 2020
STANDARD BANK- EXTREMELY FRUSTRATED
I have been trying for 2 months to get a replacement card for my client who resides in Rome Italy. I've sent through the required documents to Non-Res new business centre Standard bank. I received an email from Gugulethu Kunene on 25/8/2020 saying that the documents had been received and the card would be despatched the next day. Since then I have sent many e-mails, tried to phone but was told to use e-mail to correspond. I receive automated responses but no-one has bothered to respond. My client has not received his card, my e-mails have gone unanswered . In desperation I e-mailed complaints resolution twice - WHAT A JOKE !!! - AGAIN NO RESPONSE. Standard Bank show no respect or care for their clients. I am frustrated beyond words.
"Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support "
"Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support "
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***