MS
Malcolm S
1 reviews | Active since Jun 2022
24 Jun 2024, 10:41
Standard Bank Extra Fees!
I have just checked my standard bank monthly statement and I see that they, of their own accord (without notifying me) are billing me for Primary SMS fees as a subscription?! Why is this not inclusive and a part of my monthly bank charges?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
24 Jun 2024, 10:55Good day Malcolm
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jun 2024, 10:55
Official
Good day Malcolm
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Jun 2024, 16:44Good day
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply24 Jun 2024, 16:44
Official
Good day
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
MS
Malcolm S's updateReviewer Update
24 Jun 2024, 18:52Standard Bank did make contact with me, very friendly and helpful. I hope the issue is resolved - will have to wait until the end of the month to see if they going to debit me again.
MS
Malcolm S's update24 Jun 2024, 18:52
Reviewer Update
Standard Bank did make contact with me, very friendly and helpful. I hope the issue is resolved - will have to wait until the end of the month to see if they going to debit me again.
Standard Bank's replyOfficial
25 Jun 2024, 07:09Hi Malcom
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Jun 2024, 07:09
Official
Hi Malcom
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***