Standard bank - ******ION OF INFORMATION (POPI ACT)

Hi

Society generally regards and expects banks to be the definition of professionalism and have the best systems.

How can it be that Standard Ban can be so exceptionally poor in so many regards…?

1. It is impossible to call a branch or any specific human being. 2. It is virtually impossible to have any call last less than an hour of holding, after which time you just give up. YOU MUST BE GETTING HUGE KICKBACKS FROM THE NETWORKS FROM KEEPING PEOPLE ON HOLD. HORRIFIC! 3. The only calls that are under an hour are the ones that get dropped 4. The call centre says by staying on the line I am consenting to you recording and using my data for whatever you like. WE ARE NOT CONSENTING TO THAT. WE JUST WANT TO TALK TO SOMEONE! 5. When asking a simple question, like a branch number or name of a business banker, they ****** information from you, or they will not help you. 6. I have made many calls, help many hours, driven to branches, stood in queues, to solve try get a standard bank card registered on Samsung Pay. None of your staff in the branches or in the call centres know what is going on here. They says things as fact but it is wrong. It does not work, and they cannot answer or solve the problem. They will put you on hold for hours and be shot of you.

The only reason I have not left standard bank yet is because it is an admin nightmare to change banks and move 100 beneficiaries. At one stage std bank duplicated my profiles and all beneficiaries had to be transferred. They then lost about half my beneficiary details in the process.

STD BANK IS A NIGHTMARE!!!

My banker is gone! My branch is gone! You cannot call a human or branch!

I am currently 47.36 minutes into a std bank call. Still holding….. . . . . . . So, at 59 minutes we gave up!!!!!!!!!!!!!!!!!!! You refuse to help me with my standard bank account unless I answer questions that have nothing to do with standard bank.

THAT IS ******ION OF INFOMANTION. IT IS *******. IT IS AGAINST THE POPIA ACT. IT IS ABSURD THAT I CANNOT GET ACCESS TO HELP ON MY OWN ACCOUNT BECAUSE YOU ASK ME UNRELATED AND ******* QUESTIONS ABOUT THINGS THAT ARE 20 YEARS OLD!!!!

Why don’t you PLEASE just close your doors….??

AAAAAAAAAAAAAAAAAARRRRRGGGGHHHH!!!!!!!!!!!!

DON'T CALL ME! TELL ME VIA EMAIL: WHO IS MY BANKER WHAT IS THEIR NUMBER 011 NOT 086...! WHAT IS THEIR EMAIL ADDRESS? WHERE ARE THEY/BRANCH LOCATED?