Standard Bank expects me to fly back to South Africa to get a new bank card.

I am a South African abroad with a home loan (the property is rented to pay the bond). I have lost the ability to do internet banking and my card has expired. My father has power of attorney on my account and proof thereof. Standard Bank Westville (where the power of attorney was lodged) have lost my fathers power of attorney documents and don't accept the proof that they gave him in order to regain access to my account. After many emails and my father visiting the bank a number of times the Bank still insists that I have to come in personally to get a new card and regain access to my account.

This is absolutely ridiculous, this process will cost me thousands which I don't have. If I did have the funds, I wouldn't be able to access any funds in my account because I have been locked out. If I cannot regain control of this account, I will not be able to pay the utilities, I wont have any tenants and I will not be able to pay the bond on my property. Standard Bank you need to jack up your customer service. Loosing someones power of attorney documents is not acceptable. Requesting that customers return to South Africa for a new bank card is also ridiculous and unacceptable. I am your customer, you are making a lot of money from my home loan. Please get you act together and sort this issue out.