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anthony R

1 reviews | Active since Jun 2017

03 Jul 2017, 10:26

STANDARD BANK EXHORBITANT BANK CHARGES *******

<p>I had an accounter with Standard Bank which is a huge dissapointment. I dont have faith and dont</p> <p>trust them as a banking institution. I have been with standard bank around 20 years. I have never</p> <p>paid attention to detail of their Banking charges and debit orders as I would expect them to be</p> <p>above board as monies is never an issue with me. The Saying TAKE CARE OF THE PENNIES AND</p> <p>THE POUNDS WILL TAKE CARE OF THEMSELVES is true. Cents do count and add up and has infleunce.</p> <p>On the 30/06/2017 standard bank debited my account for R2570. I contacted their head office as this was irregular and was informed that they debited my account for an Active Revolving Credit Loan Account which I am not aware off, an account I dont have, and wouldnt need and have never taken</p> <p>a loan off ( 3 months salary available as revolving credit Loan). In 2015 I was approached by Standard</p> <p>Bank and offered to upgrade my Account from an Elite Banking To a Prestige Banking. The benifits</p> <p>of saving me a lot of money in bank charges and debit orders by a once monthly charge of Currently</p> <p>R190 for all transactions. I will also have access to a Prestige Banker Consultant ( No more Following Ques) Vip Client etc. I was introduced to a Private Banker SAMUKELISIWE MKHIZE from Standard</p> <p>Bank Pinetown Old Main Road. In 2015 I met her at her office and she told me of the benifits of the upgrade. She told me about qualifing for a Revolving Credit Plan Loan of R120 000 and a Money Market</p> <p>account. I emphatically told her and made it clear to her that I dont want the Revolving Credit Plan as I Dont need it and would not use or take a loan. I have a 32 call account and I have my own money for loans and intertransfers. I trusted her. She would honour my clear Refusal for the Revolving Credit</p> <p>Plan back in 2015. As a representative of Standard Bank She Pulled the Will over my Eyes for something</p> <p>I refused and would not need. To Benifit the Bank and her. Three years later I am being debited for</p> <p>something I am not aware off and have not made use off and never taken a loan . Too keep and</p> <p>maintain this account at the Bank. For What. I Find this dissapointing , Shocking and a *******,</p> <p>A money Making Scheme and Exploiting of Customers. Samukelisiwe Mkhize Representing Standard Bank Pinetown Failed to be Tansperent with me with all Cost and Debit Charges. (Disclosure of Information) during my upgrade. THE BANK HAS A RESPONSIBILITY TO KEEP THEIR CLIENTS INFORMED AND BE TRANSPERENT. Unfortunately this was not the case.</p> <p>I have not received any correspondence, emails, docs, phone calls that informed me and asked for</p> <p>any authorisation. To get a debit order some 3 years later is a joke and I was never contacted</p> <p>by the bank for the Debit order.Also went personally into the local Branch and was not satisfied</p> <p>with their response. However I am persuing this matter further with the Banks Ombudsman.</p> <p>I want to urge all Bank Users to watch for Banks like these that engage in ********* Bussiness Practices, Misleading the public, expoloiting customers, Exhorbitants charges,theft, *****ing money from accounts, Monitor and watch all Debit orders and Bank Charges and choose your Bank carefully.</p> <p>As the Saying is true. TAKE CARE OF YOUR PENNIES AND THE POUND WILL TAKE CARE OF THEMSELVES.</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply07 Jul 2017, 14:23
Official

Dear Anthony

Thank you for positing the message and allowing us the opportunity to investigate the matter.

We will contact you shortly.

Thanks,

Complaint Resolution Centre

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