PR
Pryce R

1 reviews | Active since Jan 2011

08 Nov 2017, 21:09

Standard Bank Executors & Trustees

There was **** occupied Germany and the Hell wrought by the invading forces and complete lack of care for human life, and then there was Standard **** - Bank.

In my life I would say they are the most despicable organisation operating in South Africa, worse so than our elected officials.

My personal experience with Standard Bank goes back years, years of maltreatment and poor service (all of which I have proof off), but none so worse as their dealings with my late mothers estate. At first the person tasked with dealing with the estate was doing a stand up job, but as always Standard Bank will fail you and blame their failure on the client. I was left with a wholly different person, who I might add was on maternity leave, but never mind me or communicating with me that this was the case no leave the heir in the dark. Then on finally getting some communication its a case of broken telephone, between this agent and the actual executor, who I has never even once communicated with me.

Furthering the point of their uselessness, I claim from my late mothers pension which was found over 16 months ago has still not been finalised, like what takes so long, I'll tell you what it is. It's blatant disregard for the customer. Stuff you we're Standard Bank, we're owned by the Chinese(ICBC), so we don't need human rights or to respect you. (for the record I love the Chinese people and culture its a pity your government is so much like ours).

In short, Standard Bank has failed in their fiduciary duty to me and my late mother, I will be taking this matter further to both the FAIS and Banking Services Ombudsman, in addition to having all accounts audited by my own attorneys.

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Replies (3)
Standard Bank
Standard Bank's reply09 Nov 2017, 01:43
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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PR
Pryce R's update11 Nov 2017, 07:50
Reviewer Update
So, how's this, I get a call from Standard Bank Complaint Resolution Centre, however, I'm currently busy can you call me back at 16:00 the same day. (Thursday, 09/11/2017). I'm still waiting for my callback. Your bank is costing me time and money, please explain what you are doing to earn your 3.99% Executors fees?? Because all I see is you taking taking taking, and to give one ounce of effort to the client that is just way to much to ask of Standard Bank.
Standard Bank
Standard Bank's reply12 Nov 2017, 05:25
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
***
*** (fax)
***