Standard Bank Executors - poor service

Service is non existent and they don't care because you can't remove them because the person who appointed them is deceased. We tried getting them removed at the courts, but they have to specifically resign as Executors. They are dragging their heels because every month that they cause delay, they earn fees, do they are in no hurry. There's no response to email, they don't answer their phones. Even their manager will ignore you. Refilwe Mosegedi has poorly managed our account since June 2019. It's a year later and no progress. The only progress was when we called the Investment houses ourselves. From Refilwe Mosegedi it went to Neo Phetoane who was equally inefficient. And of course cc'ing their manager Ellen Nel makes no difference to resolution. It could take a normal person a maximum of 6 weeks to resolve. It's been 54 weeks and there is no end in sight. I would recommend that you change your executors now, don't leave this headache for your family to sort. Because it's not possible to change the executors once you're gone. Standard Bank knows this and that's why they really don't care about the service your get. I won't be surprised if they incentivise their staff to prolong and delay.