AP
Andrew P

1 reviews | Active since Mar 2009

03 Nov 2021, 18:19

Standard Bank - Executors of Estate --- No Service

It is with a sad heart that I write this review, as it concerns my late father who passed away in February of this year. As a lifelong client of Standard Bank, he decided to appoint them as the executors of his will. I contacted them after his passing and supp**** all necessary documentation and information that they requested. I have been trying to get an update from them for more that 2 months regarding the progress of the estate. This has been sent to the "Team of Experts" that they said would be involved with the estate. Not one of these so called "Experts" have bothered to reply to any of my email requests. I even went as far as copying the Standard Bank Resolution Centre in these emails. Even they don't reply. These were the "Team of Experts" appointed to my late fathers estate: Langa Ndzukulu Danie Du Toit Vikashnie Naidoo

I have also recently received messages on my late fathers phone from Standard Bank Card Division advising legal action against him for service charges incurred since his passing. This means that his accounts are still open and have not yet been frozen.

I cannot believe the non existent service given by Standard Bank. Totally disgraceful.

Please beware..... Do not select Standard Bank as the executors of your will. They don't care about you.

0
Replies (3)
Standard Bank
Standard Bank's reply04 Nov 2021, 02:44
Official
Dear Andrew Paizes

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
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AP
Andrew P's update24 Nov 2021, 17:34
Reviewer Update
3 Weeks later, and still no response.

As the automated reply states above " We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. "
Well Standard Bank, if this is your best, I would hate to see you at your worst.

Still an unhappy customer.
AP
Andrew P's update22 Dec 2021, 10:56
Reviewer Update
I guess Standard Bank's way of handling a complaint is to ignore it hoping that it will eventually go away.

Seriously disgusting.
It seems that Standard Bank in its entirety is rotten to the core.....