MS
Mary-Ann Shearer
1 reviews | Active since Nov 2018
15 Sept 2021, 10:49
Standard Bank exceptionally bad service !!!
I have found Standard Bank to consistently give bad service. It has taken me 6 months to get a replacement card for an expired credit card. I have been into the bank and phoned on several occasions. A personal visit does not help - I am told to go home and phone - when I phone I am told that the verification has not worked and I am not who I say I am - round and round in circles. Finally I get the card and when I query the interest rate I am paying which is 4% more than my husbands rate - they again say I am not verified and must phone back again tomorrow!!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
16 Sept 2021, 02:49Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply16 Sept 2021, 02:49
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's replyOfficial
23 Sept 2021, 12:35Hello
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply23 Sept 2021, 12:35
Official
Hello
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
27 Sept 2021, 09:35Hello Mary-ann
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply27 Sept 2021, 09:35
Official
Hello Mary-ann
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
28 Sept 2021, 08:39Hello Mary-ann
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Sept 2021, 08:39
Official
Hello Mary-ann
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
Please can you respond to the e-mail sent to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***