Standard Bank Excellent Customer Care

Dear Standard Bank South Africa, I would like to take this opportunity to sincerely thank your ***** Division for the professional and effective manner in which they handled my case. That's why I'm posting it on Hello Peter for the whole world to see.

I was 100% guilty of carelessness and negligence by logging into online banking on an email attachment. The moment I realized that it was online banking ***** I immediately called the ***** division of Standard Bank where they dealt with me in a very professional manner and with empathy. My bank account was already empty by instant EFT's to a *********.

Standard Bank ***** Division immediately froze all my online banking services and investigated the matter. During their investigation, they faithfully provided feedback to me every other day regarding the investigation. Standard Bank's ***** Division managed to stop the ********** transactions before the ********* could withdraw them. This is excellent customer care especially considering the fact that I, as the account holder, was solely responsible for the error.

To Vryheid's Standard Bank branch staff and by name Sthembile Fuzani, my sincere thanks for her professional and friendly manner in which she assisted me. With empathy and respect, she made me feel like a very important client and absolutely walked the extra mile for me. Standard Bank can be PROUD of such staff and achieve only great heights and success in the future.

To all bank customers: Firstly, I have been using online banking services for the past 25 years and yet I make such a mistake because I did not think for a moment. Beware, at some point, when one loses concentration, they catch you out. NEVER use an email attachment or email link to login to online banking services, no matter how attractive the email looks. Usually it contains a message that money has been deposited into your account by an ATM. ONLY LOGIN THROUGH YOUR BANK'S ORIGINAL WEBSITE.

Secondly, NEVER be impatient with your bank when they put a delay on an instant EFT to a new beneficiary. This procedure protected me from the loss of R114 000. Without a doubt, Standard Bank has once again secured me as a lifelong customer with such professional customer care.

Again, thank you Standard Bank. It is not for nothing that Standard Bank is the only bank that never needed to change its name since they started business in 1863 in Port Elizabeth South Africa and is therefore the only bank in South Africa that still has its original name.

I have the highest regard for Standard Bank's customer care.