Standard Bank. excellent at apologising. hopeless at action.

Previous correspondence: Poor service from Standard Bank Microsoft debited my Account twice for my annual renewal. R1999.00. Tried desperately to contact Microsoft. They block any contact with them. I reported it to Standard Bank on 22 Jan 2026. together with documentation. Today they advised me they need to contact Microsoft and it will be resolve d by 10 Feb 2026. what next? I need my money and offered to sign an indemnity to hold the bank harmless., but they refused. I have been a client of the bank for approx 50 years. Poor service! Reply (7) Standard Bank’s reply 30 Jan 2026 at 13:54 Dear Arthur,

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you.

Kindest Regards Standard Bank Hello Peter Team ***********

Arthur’s reply 30 Jan 2026 at 14:08 Totally non-committal words meant to placate me! They don't! I want my money! Standard Bank’s reply 30 Jan 2026 at 14:30 We are struggling to hear you. Please provide us with an alternative phone number and preferred time to contact you.

Arthur’s reply 30 Jan 2026 at 14:34 i don t have an alternative number. please email me: *********** Standard Bank’s reply 30 Jan 2026 at 14:37 Please be on the look for further communication. Arthur’s reply 30 Jan 2026 at 16:18 another feeble , non-committal response. Standard Bank’s reply 30 Jan 2026 at 17:56 Good day Arthur,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously .

We will revert with feedback as soon as possible .

We appreciate your patience.

Kindest regards would phone me Monday Yesterday). no call. Typical shoddy service from Standard Bank. excellent at apologising. hopeless at action.