Standard Bank Ethics - double standards

APPLICATION: For a bond application, STD Bank give you a list of required documentation which is time consuming and if it wasn't for my wife, i would have never gathered all those docs. After summiting, STD look for every reason not to help you.... They dont provide feed back, then give you BS that your name is on ITC when its not, then they said i had an outstanding amount with STD when i dont bank with them. This bulling continued for months to the point that Standard bank tried to get me into committing what i have now learnt it to be a crime , of illigally obtain my employers bank statements to see if the company was financially sound! Thinking that this ********* and poor service had ended, no, it continues. Submitted my progress payment and was told i would be contacted within 5 days. Follow ups of waiting for more than 20mins for their centre to answer was fruitless. Went into the brach and the branch manager couldn't assist other than dial the number and watch me for 19mins, where i was requested to resubmit again. Standardbank has not respect for their customers valuable time. I have found this to be a practice that is always met with a sorry , sorry sorry , never-ending!! They cancelled/closed the Guptas account for ethical reasons, but where is the ethics line drawn. The banking ombudsman is a toothless organisation that fully supports the banks regardless of lawless practices. Let me prove it.