YA
Yolande A
1 reviews | Active since Aug 2019
02 Jun 2021, 09:40
Standard bank estates disgusting
From: Mbhele, Ayanda AS [mailto:***] Sent: Thursday, 27 May 2021 10:33 To: Ntinkama Mbulelo Samuel Subject: FW: Re:Estate Late:CM Swanepoel
Dear Sam
I trust you are well.
I am sorry you have to deal with this, we also experienced the same hence we renounced.
There was no *****, the heirs withdrew funds from the deceased credit card.
She is just being difficult.
Warm Regards
Ayanda Mbhele Now this is what Standard Bank thinks of their customers and how they handle an estate late. I have sent a complaint through about this Ayanda on more than one occasion and this is the reply. Public take note.
Helpful (0)
Replies (2)0
Replies (2)YA
Yolande A's updateReviewer Update
02 Jun 2021, 09:45And according to Ayanda their was no *****, the heirs withdrew money from the credit card. There was no heirs that received any money. I never knew that the heirs are entitled to money in a CREDIT card? Lol
Does this mean if someone passes away their heirs can use all their available credit in the credit card?
Is this only at Standard Bank or other banks too.***** was committed after my mother passed away on her credit card and according to Ayanda heirs just withdrew money.
But nobody at the bank can tell me which heirs withdrew the money? It was not me. It was not my brother. And we were the only 2 heirs?
So Ayanda which heir is there that we are not aware of.
Does this mean if someone passes away their heirs can use all their available credit in the credit card?
Is this only at Standard Bank or other banks too.***** was committed after my mother passed away on her credit card and according to Ayanda heirs just withdrew money.
But nobody at the bank can tell me which heirs withdrew the money? It was not me. It was not my brother. And we were the only 2 heirs?
So Ayanda which heir is there that we are not aware of.
YA
Yolande A's update02 Jun 2021, 09:45
Reviewer Update
And according to Ayanda their was no *****, the heirs withdrew money from the credit card. There was no heirs that received any money. I never knew that the heirs are entitled to money in a CREDIT card? Lol
Does this mean if someone passes away their heirs can use all their available credit in the credit card?
Is this only at Standard Bank or other banks too.***** was committed after my mother passed away on her credit card and according to Ayanda heirs just withdrew money.
But nobody at the bank can tell me which heirs withdrew the money? It was not me. It was not my brother. And we were the only 2 heirs?
So Ayanda which heir is there that we are not aware of.
Does this mean if someone passes away their heirs can use all their available credit in the credit card?
Is this only at Standard Bank or other banks too.***** was committed after my mother passed away on her credit card and according to Ayanda heirs just withdrew money.
But nobody at the bank can tell me which heirs withdrew the money? It was not me. It was not my brother. And we were the only 2 heirs?
So Ayanda which heir is there that we are not aware of.
Standard Bank's replyOfficial
02 Jun 2021, 20:43Hello Yolande
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply02 Jun 2021, 20:43
Official
Hello Yolande
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***