Standard Bank Estate's Department

My mother passed away 01/03/2019, of which Standard Bank is the executor of the Estate. I strongly recommed that if you have Standard Bank as the Executor of your estate, you find someone else to be the executor. Its 1 year 2 months and 10 days where we have been pushed from pillar to post. In 1 year and 2 months, nothing has been done! The level of service as well as people corresponding with you are virtually useless that they dont attend to you. The latest excuse is COVID-19.... everything is COVID-19's fault as they now have to work remotley and its extremely challenging. My question is, prior COVID-19 what the hell were you doing? Oh, yes my estate was pushed to 3 different Estate Officers of which none accomplished anything. Do yourself a favour and dont let Standard Bank handle your Estate. Dont be a fool like us who trusted them to do their job!! You will be sitting in the same boat as me!