1 reviews | Active since Jan 2021
Standard Bank (Estates)
If it was possible to give Standard Bank a zero star rating, I would have. Their service is utterly disappointing. After many phone calls and emails, I have finally been put into contact with a person from Standard Bank that can assist me. I have sent about 50 emails, and I have received 2 responses from Standard Bank: The first one was that I must please give them time to investigate and then they will get back to me, the second response was an auto-reply. I have logged a complaint on their website: No Response. I have emailed a complaint to their 'complaints' email: No Response. I have asked the account manager of our business account for assistance, and even though she is an employee of Standard Bank, she cannot provide me with the details of a person capable of assisting me. And the best part - this query dates back to 2018. Yes, we are in Jan 2021...
My advice to anyone reading this message: Stay as far away from Standard Bank as you possibly can.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***