STANDARD BANK - ESTATE - RIDICULOUS

Item: Standard Bank
Rating: 1
Author: Jenna K

Hi Standard Bank

This is now the second time i am emailing complaints

My mom passed away almost two years ago and standard bank have been busy with the estate for near a year and a half. I am struggling to get answers and updates over email and I can never get someone on the phone to help.

I am in the process of getting legal advice and help as feel I am not being taken seriously. but that is a last option as I would prefer to work with you guys.

I do feel feel I am being treated unfairly. I have to beg for feedback.

My Mother banked with you for over 20 years and put her trust in you to sort out her affairs. She has no debt so i do not understand how an uncomplicated estate can take so long to finalize.

I think it is reasonable request to be able to get updates when I ask .

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

11 Jan 2020, 05:38

Hello Jenna,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply11 Jan 2020, 05:38

Official